Delivering excellent customer service and technical support is crucial to the success of your business. Running an in-house help desk while focusing on core competency, however, remains a tough challenge.

At Axisoft Global Services (AGS) center, we provide tailor-made help desk solutions to companies of all sizes. We have experts, proven processes and framework to ensure your customer service and technical support center build and operate in the shortest time at minimal costs.

Our service team can provide various support options including in-bound customer telephone support, email support, etc. The flexible work shift scheme can meet your business' needs.

Professional Customer Service Training
Your team will receive comprehensive training to ensure they have all necessary knowledge as well as customer service skills. Even in times of emergency, they will be able to handle each request professionally to ensure maximum customer satisfaction.

Technical Strengths
Your technical support team will be sourced from Hong Kong and China. Our technical leaders not only have rich experience in IT project management but also the knowledge of software development and programming. This means we can bring your technical support team the best technological expertise in the field.

IT Infrastructure
In addition to internal IT support, your technical support center will empower on a state-of-the-art telephone system which includes features of Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), Skill-based Routing, Digital Voice Recording, IVR with Speech Recognition, Voice Mail (and voice mail to email), Opt-out List and Remote Support (Web).

Multi-Lingual Capability
We are capable of providing voice and non-voice technical support in multiple languages, including call-in services in Cantonese, Mandarin Chinese and English. Such lingual capability allows us to address business needs respectively.

Client Benefits
Choosing our technical support solutions means you can run a highly efficient technical support team while minimizing the cost of set-up, administration and management. You can optimize resources for the core competencies and enhance the company's image with quality customer support.

Success Case
Being a global brand of personal computers, Lenovo (HK) strives to satisfy each customer with excellent products and customer service. Since October 2007, Axisoft has become the technical partner of Lenovo (HK) in providing PC support in Hong Kong and Macau region. Learn more